Buying tickets Tickets are of the following kinds: hard seat tickets, soft seat tickets, boxcar tickets, Suburban (one-way,double-way, or regular) tickets, general accelerated votes , special accelerated votes, and sleeper votes (soft sleeper or hard sleeper).

　　Refunds At the station, before your train’s departure, you can get a full refund. Please check refund fees. Refunds can also be handled 2 hours after your train’s departure, in special circumstances. But for express train tickets, refunds should be requested 2 hours before departure. Groups of passengers should request refunds 6 hours before departure。One-way tickets can’t be refunded。

　　Rescheduling Passengers should board according to the train’s date, class, and seat. If passengers are unable to take the train on time because of unusual circumstances, they can postpone the date under the condition that they do not prolong the effective date. Passengers should not transact date changes more than 2 hours after the train’s departure. Express tickets and sleeper vote can’t transact date changes. Passengers who get off midway can complete their trip within effective days. If passengers with express tickets and sleeper votes get off midway, their tickets will be voided.

　　Lost tickets If passengers lose tickets before boarding, they should buy new tickets . If passengers lose tickets on the train, they should buy new tickets from the station where they lost the tickets. If after they have bought new tickets, they find their original tickets, they can be refunded at their terminals. Please check refund fees.

　　Children traveling Each adult passenger can bring a child under 1.1meter for free. If the adult brings more than one child, or if the child ' s height is between 1.1meter and 1.4 meters, the adult can buy half-price tickets. For extra children over 1.4 meters, adults should buy full-price tickets.

　　Student Travel All qualifying university students or postgraduates (that is, students without salaries, whose family address and university location are at a different city, and who carry the “ privilege card ” of documentary evidence   or a student card which has the school ' s seal) can get half-price hard seat tickets 4 times. Recent graduates just coming home from school, or freshmen with admission notice (and proof from the school) can get half-price hard seat tickets once.

　　Disabled veterans Disabled veterans using the “ revolutionary disabled veterans ' privilege card ” published by the Ministry of Civil Affairs can get half-price soft/hard/express/sleeper tickets.

　　 Free baggage and free luggage
　　　　 1、Adults-20 kilo：  
　　　　 2、Children(Including children with free tickets)-10 kilo  
　　　　 3、Diplomats-35 kilo：  
　　　　 4、All luggage should be put on the shelves or under the seats in order not to hinder passengers ' traffic.

　　Prohibited items All dangerous goods, flammable and explosive materials , restricted goods, articles endangering public health, animals and the goods which make cabbage dirty are banned to be taken on the train.

　　Luggage / parcel consignments Passengers with tickets (except regular suburban tickets) can consign luggage and a bicycle which counted as 5 packets.Each ticket can be consigned twice. Disabled persons do not have this limitation.

　　Consignable luggage inclusion Bedding, clothing, personal   books and travel necessities, furniture with the remove,reverse proof, provision, bicycle,Mopeds,Isod car(one car each ticket),and costumes and props with identification..The luggage excludes currency, Securities, precious relics, jewelry and other valuables, archival material and other dangerous goods.

　　Collecting luggage / packages Luggage and packages can be claimed for free for 3 days after they arrive. Extra days require custodial fees.